Effective Date: November 12, 2026
Last Updated: November 12, 2026
At Darzo Cart, we prioritize the privacy and security of our users, sellers, and delivery
partners. This Privacy Policy describes how we collect, use, store, and safeguard your personal and
operational information when you access or use our mobile applications (including the Darzo Cart
Seller App and Darzo Cart Rider / Delivery Partner App) and related services.
1. Scope & Applicability
This policy applies to all individuals and entities using our platform, including:
- Sellers & Merchants: Businesses and storefront managers who list products, fulfill
orders, and receive payouts.
- Delivery Partners / Riders: Logistics personnel responsible for picking up and fulfilling
delivery dispatches.
- Customers & Visitors: End-users exploring or interacting with the Darzo Cart ecosystem.
2. Information We Collect
Depending on your role and usage, we may collect the following categories of information:
- Account & Identity Information: Full name, phone number, email address, business/store
name, government identity or business registration documents (for seller and rider verification).
- Financial & Payment Details: Bank account numbers, UPI IDs, and payout logs to facilitate
secure merchant settlements and rider compensations.
- Precise Geolocation Data: Real-time GPS location collected from delivery partners while
on active shifts to compute routes, calculate ETAs, and power live order tracking for customers and sellers.
- Device & Usage Data: Device model, OS version, IP address, unique device identifiers, app
version, connection logs, and crash diagnostics to ensure reliability and platform security.
3. Mobile Device Permissions
Our mobile applications require specific device permissions to operate core functionalities:
- Location (Foreground & Background): For Delivery Partners, background location access is
essential during active deliveries to navigate and broadcast delivery status.
- Camera & Storage / Files: Needed by Sellers to snap and upload product inventory photos,
and by Delivery Partners to capture proof-of-delivery signatures or photos.
- Push Notifications: To alert sellers of new incoming orders and riders of new nearby
delivery dispatch assignments.
4. How We Use Your Information
We use collected data strictly for legitimate operational purposes, such as:
- Processing, confirming, dispatching, and fulfilling orders smoothly.
- Verifying merchant credentials and ensuring rider road compliance and safety.
- Calculating and disbursing transparent seller payouts and rider earnings.
- Preventing fraud, unauthorized account access, and abusive conduct.
- Providing prompt customer care and technical support.
5. Data Sharing & Third Parties
We do not sell your personal data. We only share information when strictly necessary:
- Order Coordination: Sharing recipient delivery addresses and order items with the
assigned rider and fulfillment seller.
- Trusted Service Providers: Secure payment gateways, SMS/OTP verification providers, and
cloud hosting infrastructure.
- Legal Obligations: Compliance with applicable laws, judicial proceedings, or lawful
requests by public authorities.
6. Data Security & Storage
We deploy industry-standard technical and organizational security controls, including TLS/SSL encryption for
data in transit and encrypted storage for sensitive databases. Access to personal data is restricted on a
strict need-to-know basis.
7. Your Rights & Data Choices
You have the right to access, update, correct, or request deletion of your account information. You can also
revoke mobile device permissions (such as camera or location) at any time through your device settings, though
some app features may be limited.
8. Contact Us
If you have any questions, feedback, or concerns regarding this Privacy Policy or our data practices, please
reach out to our team at:
Darzo Cart Support & Privacy Desk
Email: darzocart12@gmail.com
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